Privacy Policy
At Paws & Appeals, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully to understand our practices regarding your information.
1. Information We Collect
We collect information to provide you with the best possible service. The types of information we collect include:
Personal Information: Name, email address, phone number, billing information, and any other details you provide when creating an account or using our services.
Pet and Claim Information: Details about your pet and your denied veterinary bill, as necessary to assist with your appeal.
Device and Usage Information: IP address, browser type, device identifiers, pages visited, and usage patterns to help us improve our website and services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our services.
Process your appeals and communicate with you about your account or case.
Personalize your experience on our website.
Send you important updates, service notifications, and marketing communications (you may opt out at any time).
Conduct surveys and gather feedback to improve our offerings.
Comply with legal obligations and enforce our terms.
3. How We Protect Your Information
We take the security of your data seriously and implement industry-standard safeguards, including:
Encryption: SSL encryption protects data transmitted between your browser and our servers.
Secure Storage: Your information is stored on secure servers with restricted access.
Access Controls: Only authorized personnel can access your personal data.
Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account information.
4. Sharing Your Information
We do not sell your personal information. We may share your information only as follows:
Service Providers: With trusted third parties who help us operate our business (e.g., payment processors, email platforms), under strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Paws & Appeals, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correct: Update or correct your information at any time.
Delete: Request deletion of your account and personal data (subject to legal retention requirements).
Opt Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please log in to your account or contact us at info@pawsandappeals.com.
6. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: info@pawsandappeals.com
We are committed to protecting your privacy and earning your trust. Thank you for choosing Paws & Appeals.
At Paws & Appeals, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services. Please read this policy carefully to understand our practices regarding your information.
1. Information We Collect
We collect information to provide you with the best possible service. The types of information we collect include:
Personal Information: Name, email address, phone number, billing information, and any other details you provide when creating an account or using our services.
Pet and Claim Information: Details about your pet and your denied veterinary bill, as necessary to assist with your appeal.
Device and Usage Information: IP address, browser type, device identifiers, pages visited, and usage patterns to help us improve our website and services.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze website traffic. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
We use your information to:
Provide, operate, and improve our services.
Process your appeals and communicate with you about your account or case.
Personalize your experience on our website.
Send you important updates, service notifications, and marketing communications (you may opt out at any time).
Conduct surveys and gather feedback to improve our offerings.
Comply with legal obligations and enforce our terms.
3. How We Protect Your Information
We take the security of your data seriously and implement industry-standard safeguards, including:
Encryption: SSL encryption protects data transmitted between your browser and our servers.
Secure Storage: Your information is stored on secure servers with restricted access.
Access Controls: Only authorized personnel can access your personal data.
Despite our efforts, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and protect your account information.
4. Sharing Your Information
We do not sell your personal information. We may share your information only as follows:
Service Providers: With trusted third parties who help us operate our business (e.g., payment processors, email platforms), under strict confidentiality agreements.
Legal Requirements: If required by law, regulation, or legal process, or to protect the rights, property, or safety of Paws & Appeals, our users, or others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
You have the right to:
Access: Request a copy of the personal information we hold about you.
Correct: Update or correct your information at any time.
Delete: Request deletion of your account and personal data (subject to legal retention requirements).
Opt Out: Unsubscribe from marketing communications at any time.
To exercise these rights, please log in to your account or contact us at info@pawsandappeals.com.
6. Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, we securely delete or anonymize it.
7. Children’s Privacy
Our services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or by posting a notice on our website. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: info@pawsandappeals.com
We are committed to protecting your privacy and earning your trust. Thank you for choosing Paws & Appeals.